![]() and design a specific plan to maximise member engagement. Create an outreach plan to reach all stakeholders within a client’s organisation Work with the client to understand organisational design, type of work environment, etc. Program Management and Service Delivery Maintain internal client management tools for assigned accounts including Gainsight, Salesforce, Confluence, Jira, etc.Trouble-shoot and resolve issues work with the Client Delivery Team as appropriate and seek assistance of manager with questions that are more complex. Maintain a strong knowledge of the health and wellbeing space, plus competition. Serve as a customer advocate within Virgin Pulse and interface with internal departments to develop, implement and drive strategies to meet requirements and enhance the offerings. Perform analytical reviews of client results and develop strategic recommendations and action plans aligned with client’s goals and objectives. Effectively communicate roadmap and engagement solutions with passion and excitement Prepare and deliver reviews for each client. Plan and run on-site activation events for both new and existing clients to boost enrollment. Where geographically feasible (i.e., UK) meet clients F2F a minimum of twice per contracted year. Establish effective relationships with clients to enable successful implementation, growth, and expansion of Virgin Pulse programs when appropriate to meet client goals. ![]() Overall knowledge of client, client expectations and goals to effectively present information, respond and follow up on questions and inquiries from clients. Client Consultation and Management Responsible for the retention and growth of a group of existing clients and successful onboarding of new clients Ensure that all client contractual obligations are being met while communicating any contractual risks appropriately.In this role you will wear many hats, but your knowledge will be essential in the following: As an Account Manager, they’ll demonstrate internally and externally a solid understanding of the success drivers and best practices to maximise client retention, revenue growth, relationships, and reference-ability. It will be necessary to support other commercial teams with growth efforts and new logo acquisition as the Account Management SME. They will oversee day-to-day account management activities for the assigned clients by working closely with other functional departments within the company. In this role, their primary responsibility will be working with clients to create a plan for their program while promoting best practice program design and ensuring flawless execution. ![]() The successful candidate will be a skilled client management/success professional in the health tech space who is dedicated to their craft and capable of working under limited supervision. ![]() We are searching for an Account Manager to join our dynamic and passionate team. Together, we’re shaping a healthier, more engaged future. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. The industry’s first personalized health platform company combines health, wellbeing, and navigation solutions to deliver powerful outcomes to businesses and their people. Virgin Pulse and HealthComp are now Personify Health.
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